Sat.Jul 18, 2020 - Fri.Jul 24, 2020

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I am good at this career

American Profit Recovery

Around this time last year I was in my third month of training. Every day I was thinking, “ What am I doing here? This isn’t the job for me. I don’t think I’ll ever be good at this.” Well, after being here for 15 months, I can look back and say I never thought I would have become good at being a Debt Collector, let alone still be here. I really have to thank the American Profit Recovery team for my growth here.

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Senate Passes Bill Preventing Collectors From Garnishing Stimulus Payments

Account Recovery

It turns out there are some things that everyone in the Senate can agree on, and it actually pertains to the debt collection industry. The Senate yesterday unanimously passed S. 3841, a bill that protects the stimulus funds under the Coronavirus Aid, Relief, and Economic Security Act from being garnished by debt collectors, similar to … The post Senate Passes Bill Preventing Collectors From Garnishing Stimulus Payments appeared first on AccountsRecovery.net.

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6 Ways to Enhance your Customer Invoicing Experience

Nexa Collect

Invoicing is a critical part of the business cycle, but it’s oftentimes the most difficult. Customers expect to be billed for services rendered, of course, but that doesn’t mean they’re excited to receive them. Paying bills is almost universally considered a negative experience, and this is an association that’s hard to escape. As a result, there’s considerable value in working to make your invoices as painless as possible for your customers.

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Details on the HEROES Act

Debt

When the House of Representative passed the $3-trillion HEROES Act on May 15, it all but guaranteed that a second stimulus check would arrive for Americans in need of financial help for COVID-19. How much that guarantee is worth and when it will be delivered is up to the U.S. Senate, which is debating the many […]. The post Details on the HEROES Act appeared first on Debt.org.

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How To Break Digital Transformation Barriers And Accelerate AI Adoption

Speaker: Anna Tiomina, MBA

AI is reshaping industries, yet finance remains one of the slowest adopters. Concerns over compliance, legacy systems, and data silos have made finance teams hesitant to embrace AI-driven transformation. But delaying adoption isn’t just about efficiency—it’s about staying competitive in a rapidly evolving landscape. How can finance leaders overcome these challenges and start leveraging AI effectively?

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Why are we contacting consumers during these times?

American Profit Recovery

By Joe W. I keep getting asked two questions by my friends and family, “Why are you calling consumers during Covid-19?” and “Why are businesses turning over debts during Covid-19?” They point out to me that many people are struggling during these unprecedented times, and they cannot pay their bills. I asked how anyone can know why a consumer has not resolved their account.

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More Trending

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How to Hire an Amazing Collections Specialist

Enterprise Recovery

First party collections , in which your business relies to manage delinquent and non-paying accounts, are a valuable resource to get invoices paid. Getting your invoices paid on time helps ensure working capital and sets your business up for success. In house collections specialists, therefore, are beneficial and necessary, especially in a growing business.

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Why Diplomacy is the Best Approach in Debt Collection

Nexa Collect

Businesses that are faced with collecting on delinquent invoices often don’t know where to begin. They tend to react with anger, the assumption being that the customer is intentionally trying to rip off their business. While this may feel warranted, it isn’t an ideal approach. A better assumption to start your collections process with is this: Very few people don’t pay their debts simply because they don’t want to.

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Changing the perception one person at a time

American Profit Recovery

By Brit: One mind at a time. It sounds almost trite to say that changing the public perception of the collection industry must be accomplished one mind at a time, but yet it’s absolutely true. A lot of people still have a negative perception of what we as debt collectors do, whether that derives from media reports, second-hand knowledge from a friend or family member, or even their own past negative experience.

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Healthcare Provider Fined $25k For Potential HIPAA Violations

Account Recovery

The Department of Health and Human Services’s Office of Civil Rights (OCR) has levied a $25,000 fine against a healthcare provider to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA) for “widespread compliance issues” that were uncovered after a data breach occurred. A copy of the corrective action plan for Metropolitan … The post Healthcare Provider Fined $25k For Potential HIPAA Violations appeared first on AccountsRecovery.

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The Human Side of Finance: The Intersectionality of People, Culture, Adaptability, and Resilience

Speaker: Melissa Hurrington

Finance isn’t just about the numbers. It’s about the people behind them. In a world of constant disruption, resilient finance teams aren’t just operationally efficient. They are adaptable, engaged, and deeply connected to a strong organizational culture. Success lies at the intersection of people, culture, adaptability, and resilience. Finance leaders who master this balance will build teams that thrive through uncertainty and drive long-term business impact.

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Seven Ways Congress Can Help Working Families in the Next Stimulus Bill

Prosperity Now

As Congress moves into negotiations for a new stimulus bill, millions of Americans are still facing financial and health hardships

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Best Practices for Medical Accounts Receivable Management

Nexa Collect

In one of our previous blogs, Using a Revenue Recovery Service to Recover debt , we discussed the risk undertaken by a business extending credit to another business, or consumer, by providing services in exchange for a promise of “due and proper consideration”. In layman’s terms, this means that a company extends credit to a customer by issuing an invoice for a product or service already provided and then expecting payment of such product or service in the near future.

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Consolidating Your Debt? Here’s What NOT to Do

Debt Guru

Every month, you face a mound of credit card and bank statements (or your inbox fills up with them, and you have to write a separate check (or perform an individual internet transfer) for each of them. All the while, you feel like you’re no closer to zeroing out your balance on any of those debts. To get out of this frustrating and time-consuming loop, many people opt for consolidation to combine multiple debts into one.

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Imagined.Cloud welcomes Rick Regan

Account Recovery

Jacksonville, FL – Rick Regan, Co-Founder, joins Imagined.cloud to head North American sales. Rick’s experience providing enterprise solutions in the ARM and BPO industries strengthens Imagined.cloud executive team. With over twenty years of proven client engagement, Mr. Regan brings the knowledge and understanding necessary to build lasting relationships within the industry.

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Outsourcing Vs. In-House: The Ultimate Battle For Better Collections

Speaker: Susan Richards

Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.

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CFPB Announces Plan to Issue ANPR on Consumer-Authorized Access to Financial Data

Consumer Finance

The Consumer Financial Protection Bureau announced that it plans to issue an advance notice of proposed rulemaking (ANPR) later this year on consumer-authorized access to financial records.

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Buying a Car Before Buying a House: What’s the Right Order?

Credit Corp

Did you know that buying a car before you buy a home could impact your ability to get a mortgage? A car loan affects your credit in several ways, and it also reduces the amount of income you have that’s not tied up in debt obligations. Find out more below about the relationship between buying a car and buying a home. Then, make an educated decision about what’s the better priority for you right now: an auto loan or a mortgage.

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Alleged Oversight and Monitoring of a Messaging Campaign Deemed Inadequate to Establish Agency

TCPA

Another court decision reminds us that conclusory allegations that an agency relationship exists should not be sufficient to impute TCPA liability on the alleged beneficiary of a messaging campaign.

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Daily Digest – July 24. Senate Passes Bill Preventing Collectors From Garnishing Stimulus Checks; Appeals Court Upholds Ruling in FDCPA Case

Account Recovery

SENATE PASSES BILL PREVENTING COLLECTORS FROM GARNISHING STIMULUS PAYMENTS The Senate yesterday unanimously passed S. 3841, a bill that protects the stimulus funds under the Coronavirus Aid, Relief, and Economic Security Act from being garnished by debt collectors, similar to how Social Security payments are exempt from being garnished. APPEALS COURT UPHOLDS RULING FOR DEFENDANT … The post Daily Digest – July 24.

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Top 3 Banking Secrets to Stay Relevant with Gen Z Consumers

Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert

In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.

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What Does a Chapter 13 Repayment Plan Look Like?

Sawin & Shea

It’s a smart choice to file for Chapter 13 bankruptcy. Your bankruptcy plan will allow you to catch up on payments and settle your debts while giving you a chance to keep your home treasured belongings. If you have a job but you’re struggling to make your payments every month, Chapter 13 can help. In fact, the U.S. courts have nicknamed Chapter 13 bankruptcy the “wage earner’s plan.”.

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Charged Off as Bad Debt: An Explainer

Credit Corp

Making payments late or missing payments completely spells bad news for your credit rating. When you miss too many payments, your creditor may charge off the debt. When your debt is charged off as a bad debt, don’t fool yourself into thinking it goes away. A charged off debt can lead to harassing phone calls, garnished wages, and a major drop in your credit score.

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Avoiding Wage and Hour Lawsuits in the Financial Services Industry

Jimerson Firm

Wage and hour lawsuits under the Fair Labor Standards Act (“FLSA”) make up a significant percentage of employment lawsuits in the United States, and particularly in Florida. That trend holds true in the financial services industry, despite such lawsuits being more commonly associated with lower paid jobs. Below, we discuss three of the most common wage and hour issues that commonly arise in the financial services industry.

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The tidal wave of lawsuits is not consumers suing businesses--it's businesses suing consumers

Public Citizen

by Jeff Sovern. The argument that businesses should not be liable to consumers whom they carelessly infect with the coronavirus is based on the claim that if Congress does not outlaw such cases, we will see a tidal wave of lawsuits. Thus far, that argument has no basis in reality. In fact, if anything, consumer claims are getting lost in the undertow.

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How Collection Agencies Minimize Effort and Maximize Results with the Right Software

Navigating collections in the dynamic financial landscape presents multifaceted challenges. Organizations face pressures to maintain standards alongside software challenges like regulatory adaptations, data integration, security, workflow optimization, and automation. Finding the right software can save time and money. BEAM offers a comprehensive solution with specialized modules to streamline debt collection effortlessly.

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How Real Estate Professionals Can Navigate the Impacts of COVID-19

Arbeit Software

UPDATED 7/21/2020. Note: We will continue to update this article regularly.

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What Happens When You Pay Off Your Car Loan?

Credit Corp

According to the Consumer Financial Protection Bureau, around 2.3 million car loans originate every year. Car loans can take years to pay off. So when you finally pay it off, you might be wondering—now what? What happens when you pay off your car? What should you do with the money you were previously putting towards your monthly payments? We’ve got a few ideas, but keep in mind that everyone’s finances are different.

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What Debt Repayment Trends Can Teach Us About Consumer Needs

True Accord

The collection industry has come a long way since local door-to-door agents tracking their accounts on index cards, and yet there is still a dearth of data. Most agencies rely on age-old adages or instinct to make operational decisions. Our six years of working with millions of consumers to resolve their debts digitally has given TrueAccord unique insight into consumer behavior.

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Consumers Getting Shut Out of HELOC’s as an Option to Raise Cash During the Coronavirus Pandemic

Titan Consulting

Key Takeaways. Interest rates have dropped to historic lows, making now a great time to refinance or take out a Home Equity Line of Credit (HELOC). Lower interest rates mean saving on variable rate loans like credit card balances and HELOCS. In light of the pandemic, Banks are raising lending requirements, and in some cases, pausing applications for HELOCS and other credit lines.

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Cash Flow Secrets Every Upskilled CPA Should Know

Speaker: Debra L. Robinson

CPAs know the drill: taxes, compliance, rinse, repeat. But what about the sneaky cash flow that’s quietly messing with your organization’s success? It’s time to step into the spotlight and expose the “dirty little secrets” of cash flow to fuel strategic growth. By upskilling your accounting practices and shifting focus from tax compliance to the strategic movement of money, you can transform your role from reactive accountant to proactive financial strategist.