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Listening to customers keeps them happier, boosts retention and helps companies identify areas of improvement. In debt collection, listening is a key skill to look for in a new hire. It is an essential part of consumer interactions, determining the success (or failure) of the calls your agents make. Deep Listening. Communication and collections professional Mary Shores is a vocal advocate of listening to consumers.
In today's environment, how do you transform your debt resolution function and create lasting success? Hoist Finance, the consumer debt purchaser working with banks and financial institutions across Europe, has had tremendous resultswith digital collections using the FICO® Platform. In fact, Hoist Finance and FICO just won the Best Use of Technology category in the Credit Excellence Awards 2021.
Source: site. President Joe Biden‘s push for Federal Trade Commission rules protecting consumer data privacy highlights ties between tech companies’ power and the personal information they collect. Biden urged the FTC to write rules governing “the surveillance of users” in a wide-reaching executive order on competition, singling out unfair data collection practices that could damage competition and consumer privacy.
The Court of Appeals for the Seventh Circuit has affirmed the rulings from District Court judges in a consolidated appeal of seven Fair Credit Reporting Act cases in which the plaintiffs sued credit reporting agencies because they allegedly did not properly investigate claims that debts being reported by debt buyers on the plaintiffs’ credit reports … The post Appeals Court Affirms Ruling For Defendants in FCRA Cases Over Ownership of Debts appeared first on AccountsRecovery.net.
Automating time-consuming manual tasks can save your firm hundreds of hours–and thousands of dollars. But it can also have longer-lasting benefits, like helping you attract and retain the next generation of CPAs, and we don’t need to tell you how important that is amid the current generational staffing crisis in the tax and accounting profession. You'll want to save your seat for this new webinar with industry expert Joe Wroblewski, where we'll explore how to: Maximize ROI with Cost-Effective Te
Hey, internet: Remember millennials? Many of us have graduated from our lattes and leisurely brunches to become parents with jobs, car loans and perhaps even a mortgage. On our road to adulthood, we’ve experienced two global crises — a recession and a pandemic. Many of us are also still carrying mountains of student debt. These. Amrita Jayakumar writes for NerdWallet.
Construction equipment companies have an ongoing requirement for debt collection from businesses (and sometimes individuals) who do not pay the agreed-upon rental dues on time. Dealers of heavy construction equipment, like Bobcat , Kubota Center, and John Deere , forward accounts to a collection agency after their own reminders and requests to pay have failed.
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Construction equipment companies have an ongoing requirement for debt collection from businesses (and sometimes individuals) who do not pay the agreed-upon rental dues on time. Dealers of heavy construction equipment, like Bobcat , Kubota Center, and John Deere , forward accounts to a collection agency after their own reminders and requests to pay have failed.
The Consumer Financial Protection Bureau (CFPB) and the Federal Deposit Insurance Corporation (FDIC) today announced the joint release of an enhanced version of the award-winning financial education curriculum, Money Smart for Older Adults. The enhanced version includes a new section to help people avoid “romance scams” and an updated resource guide.
On many of my webinars, attorneys have exhorted companies in the accounts receivable management industry from being creative, at least when it comes to making required disclosures. Getting cute or creative is rarely a good idea. Now, the Eighth Circuit Court of Appeals has jumped on board this train, ruling that the use or boilerplate … The post Appeals Court Rules Boilerplate Disclosures Do Not Turn Letter into FDCPA Communication appeared first on AccountsRecovery.net.
A lot has changed in the travel world since the pre-pandemic days of 2019. Even if it seems like your life is going back to normal — you’re back in the office, you’re going out sans mask and your social calendar is once again busy — the travel industry is far from normal. Almost everything. Sally French writes for NerdWallet. Email: sfrench@nerdwallet.com.
For those health care practitioners who want to reap the benefits of automating their account receivable (AR) processes, we offer here a few tips on how to make this transition from paper invoices and bills to streamlined digital AR functions and operations. Manual AR still constitutes an expensive financial loss for some providers, and while they may want to change things, many don’t know where to start.
In the climb from contributor to leader, the rules quietly change. If you’re aiming for the summit, the air gets thinner—and what got you here won’t be enough to get you to the top (a concept first popularized by Marshall Goldsmith in his book What Got You Here Won’t Get You There ). What made you successful early in your finance career—technical accuracy, sharp analysis, flawless execution—won’t be what carries you to the next level.
A core pillar of promoting and sustaining widespread access to credit is ensuring high levels of financial literacy. Unfortunately, the U.S. lags behind many other countries in financial literacy, meaning millions of Americans lack the resources they need to chart a healthier financial future. But thanks to nonprofit organizations like Operation HOPE — which collaborates with financial institutions, corporations, municipal agencies, and community organizations to help low- and mid-income America
APPEALS COURT AFFIRMS RULING FOR DEFENDANTS IN FCRA CASES OVER OWNERSHIP OF DEBTS The Court of Appeals for the Seventh Circuit has affirmed the rulings from District Court judges in a consolidated appeal of seven Fair Credit Reporting Act cases in which the plaintiffs sued credit reporting agencies because they allegedly did not properly investigate … The post Daily Digest – July 16.
Stuffed with industry jargon and legalese, your home insurance policy isn’t exactly light reading — but that doesn’t mean you should toss it in a drawer without a glance. After all, the words in that policy could mean the difference between being completely covered for a disaster or having to pay thousands of dollars to. Sarah Schlichter writes for NerdWallet.
On Wednesday, August 25, 2021 from 12:00 PM-1:00 PM, three of our partners will present Navigating the Post-Pandemic Era of Rapidly Escalating Construction Prices: A Panel Discussion on Trends, Tips and Best Practices. This lively panel discussion, hosted virtually, will discuss the hot button issue of the rapid escalation of construction material and labor prices that has been experienced across the construction industry during the post-pandemic economic recovery.
The most overlooked, yet most critical, element of transformation is preparing people for change. Automation and AI aren't just technical upgrades, they’re cultural shifts which can challenge identities. That’s why change management isn’t a side project—it’s the foundation. In finance, where precision and process rule, navigating change can feel especially disruptive.
Halfway through 2021, e-commerce and consumer spending continue to see the impact of government stimulus payments while consumers look for new ways to invest and leverage their money. Simultaneously, all sectors of fintech grew during the pandemic , and this growth has not shown signs of stopping. Investment and lending platforms have grown in users by the highest percentage during the pandemic — with increases of 23 and 25 percent, respectively (McKinsey).
A District Court judge in Michigan has granted a defendant’s motion for summary judgment in a Fair Credit Reporting Act case while also denying the defendant’s motion for sanctions, but noting that he was “troubled” by the plaintiff’s counsel’s conduct in the case and “expressly” warning that “continuing to file and pursue similar baseless claims … The post Judge Grants MSJ For Defense in FCRA Case, But Denies Motion for Sanctions Again
You may not own cryptocurrency or nonfungible tokens. You may not have a big Instagram following or run an online business. But if you do almost anything online, you probably have digital assets — electronic records that you own, control or license. Failing to make arrangements for those assets while you’re alive could cause unnecessary. Liz Weston writes for NerdWallet.
LEGAL ALERT // Urgent Guidance for Community Associations Regarding Property Inspections and Preparation. As the tragedy in Surfside continues to develop, like many around the country, we are struck by the senseless loss of lives. Our hearts go out to the victims and their families in this time of incomprehensible loss. When lives are at stake, be that in a condominium tower or a multi-level office building, there is no greater responsibility to look after than the safety of those who dwell, ga
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
A District Court judge in Michigan has dismissed class-action claims made by a plaintiff that debt collection calls made by a creditor to a consumer’s cell phone without consent in an attempt to reach the plaintiff’s brother violated the Telephone Consumer Protection Act because the equipment used by the defendant to make the calls did … The post Judge Dismisses TCPA Class Action Over Collection Calls appeared first on AccountsRecovery.net.
A wave of digital-first challengers to traditional banks has attracted millions of customers with free accounts and hassle-free sign-ups. But a recent report highlights some risks of entrusting money to neobanks, financial tech companies that partner with established financial institutions to provide banking services. The nonprofit news organization ProPublica reported July 6 that customers of.
On Friday, July 9, 2021, the Miami Herald covered the Surfside condo collapse in their latest news article, “ Condos’ reserve funds, delayed repairs under new scrutiny since Surfside tragedy.” Managing partner Charles Jimerson was quoted throughout the piece for his expertise in condominium law by the Miami Herald’s Mary Ellen Klas and Ana Ceballos of the Herald/Times Tallahassee Bureau.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
Student loan debt can be crippling. Trying to put money towards a house or a car, as well as paying all of your other bills on top of student loan debt, is often exhausting and can sometimes feel impossible. In America alone, the average student loan debt in 2021 comes to around $1.7 trillion. It’s no surprise then that thousands of individuals with student loan debt end up turning to bankruptcy for help.
The “Getting to Know” series is sponsored by Applied Innovation. Applied Innovation is helping to shape the future of accounts receivable management. Product development is driven by customer feedback, agency profitability and compliance and includes platforms addressing client portal access, document management, payment negotiation, Regulation E focused electronic payment authorizations and TCPA communication authorization platforms. … The post Getting to Know William Marohn o
When Utah-based Justine Marshall planned a one-week diving and surfing vacation to Mexico, she thought she’d be saving a lot of money by booking prepaid activities. But on her first dive, she tore her middle eardrum and missed the next few days of diving. In a stroke of bad luck, she then ate something contaminated. Elina Geller writes for NerdWallet.
Liquidating a company can be tough – but it is something many business owners have had to face. Sometimes, it is the only viable solution when trading difficulties make it impossible to continue. For directors and managers, one of the primary concerns is their staff. In this article, the Hudson Weir team explains what happens to employees when a company goes into liquidation, and the essential liquidation employee entitlements to be aware of.
Remote finance teams are rewriting how the back-office runs—and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats have become more than just “growing pains”. They’re now liabilities. The challenge isn’t just team distribution, but building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
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