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Text Messaging: The Next Frontier in Consumer Engagement for Financial Institutions

Account Recovery

As financial institutions continue to seek effective ways to communicate with consumers, text messaging (SMS) is emerging as a powerful tool to boost engagement, according to a published report. Financial institutions are increasingly using it as a way to build trust and create personalized consumer experiences.

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CFPB and Justice Department Issue Joint Statement Cautioning that Financial Institutions May Not Use Immigration Status to Illegally Discriminate Against Credit Applicants

Consumer Finance

The Consumer Financial Protection Bureau (CFPB) and Justice Department today issued a joint statement that reminds financial institutions that all credit applicants are protected from discrimination on the basis of their national origin, race, and other characteristics covered by the Equal Credit Opportunity Act, regardless of their immigration status. (..)

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CFPB Report Details Carveouts for Financial Institutions in State Data Privacy Laws

Consumer Finance

The CFPB released a report examining federal and state-level privacy protections for consumers’ financial data.

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DFPI Fines Fintech Company $2.5M For Faulty Complaint Handling

Account Recovery

The California Department of Financial Protection & Innovation has fined a fintech company $2.5 million for not responding to consumer complaints in a timely manner that constitutes a violation of California’s Consumer Financial Protection Law, the DFPI said.

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How to Attract Multiple Generations to Open New Accounts and Apply for Loans

This entertaining and informative eBook will help your financial institution uncover the best practices when it comes to appealing to mass audiences. Understanding these attitudes and using them to inform marketing messages enables community banks, regional banks and credit unions to better serve their customers.

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Subcommittees Demonstrate McHenry’s Priorities as House Financial Services Chair

Account Recovery

If you are curious what the priorities of the House Financial Services Committee will be under new Chair Rep. look no further than the decision to change the Subcommittee on Consumers Protections and Financial Institutions to the Subcommittee on Financial Institutions and Monetary Policy. Patrick McHenry [R-N.C.],

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Bank Regulators Release New Examination Procedures for FDCPA Compliance

Account Recovery

The Office of the Comptroller of the Currency, in conjunction with the Federal Financial Institutions Examination Council, on Thursday released revised procedures for how its examiners will examine financial institutions for their compliance with the Fair Debt Collection Practices Act, incorporating the changes from Regulation F into their review.

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When It Comes to Collections Software, “Good Enough” Isn’t Good Enough

Learn how MeridianLink® Collect has helped financial institutions like yours streamline collections processes. With delinquencies, and the number of consumers looking for payment assistance on the rise, it may be time to consider an efficient cloud-based software to support your team. Case Study Franklin Mint)

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The Anti-Money Laundering Act of 2020: Initial Catalysts, Current Implications, and Future Impacts

Speaker: Elizabeth "Paige" Baumann, Founder and CEO of Paige Baumann Advisory, LLC

Treasury’s Financial Crimes Enforcement Network (FinCEN) pursuant to the AMLA so far Anticipated impacts of the AMLA to financial institutions required to have AML programs and other entities Save your seat and register today! March 22nd, 2023 at 9:30 am PDT, 12:30 pm EDT, 4:30 pm GMT