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The Governor of Virginia has signed a medical debt collection bill into law that will place limits on how healthcare debts owed by Virginians are able to be collected. Driving the news: Virginia Governor Glenn Youngkin has signed HB 1725, also known as the Medical Debt Protection Act, into law. The legislation introduces new restrictions on the collection of medical debts, seeking to protect patients from aggressive collection practices and additional financial hardship.
Calling customers in good times is pretty easy and stress-free for most of us. But calling them when they have not paid their bill is a different type of phone call. While using a collection agency can be a necessary part of your accounts receivable process, it is important for your business to use internal resources to try to resolve a past-due account before sending it to collections.
TrueAccord is proud to announce that Katie Neill, its General Counsel & Chief Compliance Officer, has been appointed to the Debt Collection Advisory Committee of the California Department of Financial Protection and Innovation (DFPI) for the 2025-2027 term. This board is comprised of seven members who provide feedback to the DFPI for its debt collection licensing program.
Modern debt collection is no longer just about recovering outstanding balances its about creating recovery journeys that feel seamless, supportive, and smart. As financial pressures grow and borrower expectations shift, organisations must find new ways to combine operational efficiency with a human touch. At the same time, the business case for transformation is undeniable: Phone-based collections cost an average of 5.58 per interaction.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
The CFPB is announcing that it will not prioritize enforcement actions taken on the basis of the Truth in Lending (Regulation Z); Use of Digital User Accounts to Access Buy Now, Pay Later Loans, 89 Fed. Reg. 47,068 (May 31, 2024) (Buy Now, Pay Later).
Does your company know how to improve cash flow by eliminating the payment delays that slow everything down? Manufacturing companies rely on timely deposits to manage production timelines, purchase materials, and schedule labor. Choose PDCflow and your manufacturing business can send messages to request an esignature and payment all in one step. Stabilize revenue and speed up your processes.
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Does your company know how to improve cash flow by eliminating the payment delays that slow everything down? Manufacturing companies rely on timely deposits to manage production timelines, purchase materials, and schedule labor. Choose PDCflow and your manufacturing business can send messages to request an esignature and payment all in one step. Stabilize revenue and speed up your processes.
After a five-year hiatus, the Department of Education will resume involuntary collections on federal student loans today, impacting millions of borrowers already in default. As of May 5, the department will begin garnishing wages, tax refunds, and Social Security payments for borrowers who have defaulted on their loans, a significant shift after a pandemic-era pause on collections.
Hiring a collection agency for your business can be an extremely smart move and a strategic advantage in improving your cash flow. If you have customers who are consistently late or who have not paid you at all, and those are piling up, it’s time to make that decision. However, effective debt collections happen when you have the proper documentation in front of you.
Today TrueAccord Corp. (TrueAccord), a digital-first debt collection agency that is reinventing the collections experience with the use of machine learning technology to help customers resolve their debts, announced it has acquired Sentry Credit, Inc. (Sentry). Through this strategic acquisition, TrueAccord continues to accelerate its industry-leading growth with an expanded client portfolio and the addition of Sentrys first-party collection and litigation services.
At a Glance Floridas latest legislative session will close without action on two companion bills that would have limited the scope of the Florida Telephone Solicitation Act (FTSA). The bills were introduced after courts disagreed about whether the FTSA applies to solicitations by a nonprofit university.
Distributed finance teams are rewriting how the back-office runs, and attackers are taking notes. Disconnected workflows, process blind spots, and rising cyber threats are more than just growing pains—they’re liabilities. The challenge isn’t just going remote. It’s building resilient systems that protect accuracy, control, and speed across every transaction and touchpoint.
Jimerson Birr is proud to recognize attorney Hunter Faulkner for his instrumental role in the successful closings of four of the Top 10 home sales in Northeast Florida for Q1 2025, totaling more than $17.1 million, as reported by the Jacksonville Daily Record. Faulkner assisted in the transactions ranked #3, #4, #7, and #10 on the list, showcasing his dedication to excellence and trusted counsel in high-value residential real estate deals.
Customizing your PDFs for customers to fill and sign is now easier than ever with PDCflow! PDCflow is excited to announce upgrades to our digital documents and esignatures, so you can tailor requests to fit your needs. Benefits of eSignature and Document Enhancements Paperwork is an essential part of business. Most companies require signatures or collect forms in the course of business.
The Court of Appeals for the Third Circuit has overturned a summary judgment ruling in favor of a defendant that was sued for violating the Fair Credit Reporting Act because it reported an overdue balance to the credit reporting agencies after receiving notice that the balance was being disputed by the plaintiffs. The background: This case stems from a dispute between the plaintiffs and one of the defendants regarding a vehicle lease.
He never gives up, he is a top-tier skier but hates cycling, and he was a daily user of the Onguard credit management software before starting to sell it! This is Xander Michon, New Logo sales at Onguard. Starting at Onguard: The new logo Its the year 2015. Xander isnt scanning job boards or sending out CVs. He is actually working as an Account Manager for new business in a different firm, and sometimes uses Onguard credit management software.
Is your tech stack working for you—or are you working for it ? 🤖 In today’s world of automation and AI, technology should simplify workflows—not add complexity. Seamless integration and interconnectivity are key to maximizing productivity, optimizing workflows, and improving collaboration. Join expert Joe Wroblewski for a practical and insightful session on how you can build a smarter, more connected tech stack that drives efficiency and long-term success!
QUALCO began its journey in Athens in 1998 as a technology solutions provider. Initially focused on the financial sector, we quickly developed deep expertise in non-performing loans (NPL) and Collections & Recoveries, delivering tools to address credit challenges. As client needs and market dynamics evolved, so did our offering. Today, we support the entire credit and lending lifecycle, from origination and servicing to restructuring and recovery, helping organisations optimise performance a
Most lawyers have trouble talking about money with clients, largely because they just want to help people out and, the money is secondary to them. Thats noble; of course, thats kind of tough , when it comes to running a business. But, do you actually have to force yourself into the money conversation, if you dont think youre good at it? Well, no. There are certainly some instances, where you (as the attorney) could offload, that responsibility.
One of the many bills passed during Floridas 2025 legislative session was SB 462, a transportation bill that covered a lot of ground (pun intended). Unanimously passing both chambers, the key provisions of SB 462 aimed to update county reporting requirements, amend some aviation and airport programs, revise the contracting process for road construction and maintenance projects and more.
What’s holding finance teams back isn’t just process inefficiency. It’s culture gaps, reactive mindsets, and missed opportunities to lead real change. In an era of disruption, finance leaders can no longer afford to operate on autopilot and the most resilient teams aren’t just efficient—they’re connected, talent driven, and culture-focused. Join Melissa Hurrington for an exploration into how finance leaders can evolve beyond process and numbers to create adaptive, people-powered teams that thriv
The South Carolina Supreme Court has changed its mind and will not issue a ruling in a case over whether a debt collector is required to send a right-to-cure notice to a consumer under state law before filing a lawsuit to collect on an unpaid debt. The Supreme Court had heard arguments in the case of Portfolio Recovery Associates v. Campney last month, but then issued a ruling in which it dismissed the case as “improvidently granted” which basically means it should not have heard the
A bipartisan bill has been introduced in the Ohio legislature that would establish a series of consumer protections surrounding the collection of medical debt, including capping interest rates on medical debt, prohibiting credit reporting of medical debts, and protecting consumers from wage garnishments. Driving the news: State Representatives Michele Grim, a Democrat, and Jean Schmidt, a Republican, introduced House Bill 257, known as the Ohio Medical Debt Fairness Act, during the 20252026 legi
Student Loan Collections Resume Today Judge Imposes $43M Judgment Against Owner of Debt Relief Company N.J. Appeals Court Affirms Dismissal of Hunstein Class Actions Bankruptcy Filings Continue to Climb, Rising 13.1% WORTH NOTING:People in this industry might have something to say about this, but here is a list of the 20 toughest jobs in America … Advice from a financial expert if you are feeling nervous about tariffs … Gossiping may be good for you and your mental health, according
The Court of Appeals for the Fourth Circuit has agreed with a lower court’s ruling that a group of lawyers and debt relief companies did not engage in “sham litigation” when they allegedly lured individuals into filing lawsuits against student loan giant Navient for violating the Telephone Consumer Protection Act. The background: The case stemmed from a 2019 civil lawsuit filed by Navient, which accused a group of lawyers and debt relief businesses of conspiring to defraud the
Your past-due accounts are growing, cash flow is tightening, and the pressure is on. The big question: Do you handle the collections internally or outsource to experts? Both strategies come with advantages and risks - but which one delivers the best impact for your business? In this session we’ll dive deep into the in-house vs. outsourcing debate, examining cost-effectiveness, efficiency, compliance risks, and overall recovery success rates.
Getting to Know Jason Roozee of Rozlin Financial Group S.C. Supreme Court Drops Review of Right-to-Cure Lawsuit Bipartisan Medical Debt Collection, Credit Reporting Bill Introduced in Ohio Appeals Court Affirms Ruling for Defendants in TCPA Case The Dialer Strategy Behind a 66% Collections Increase WORTH NOTING:Some cheap and easy suggestions to help you stock your emergency go bag … Researchers have developed a “body clock” to calculate your biological age … Virginia has
The Court of Appeals for the Eleventh Circuit has affirmed a trial ruling in favor of a defendant that was sued for allegedly violating the Fair Credit Reporting Act by reporting inaccurate information to the credit reporting agencies and for not reasonably investigating disputes filed by the plaintiff. The background: The plaintiff had personal and business loans with the defendant and signed a personal guarantee for the business loans.
I am thrilled to announce that the Getting to Know series will be sponsored by TEC Services Group in 2024. TEC Services Group is the leading technology and professional services firm in the credit collections industry offering both leading industry solutions along with unrivaled, unbiased, and experienced support. TEC is now extending its services by offering proven, industry-leading technology solutions alongside of our Professional Services to help Clients feel confident in their technology de
EDITOR’S NOTE: The following article was written and submitted by the team at Prodigal 66% might sound too good to be true, right? We thought the same thing at firstlike, These numbers must be off! But after taking a deeper dive, the data spoke loud and clear: Using our dynamic dialer strategy our client earned an average of 66% more in collection fees per hour compared to the traditional rule-based methods.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
In today’s world of social media, dating apps, and remote work, businesses risk becoming irrelevant (or getting "ghosted") if they fail to meet the evolving needs of Gen Z consumers. Credit cards with flexible payment options, especially for young adults with little-to-no credit history, are a particularly important and valuable solution for this generation.
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